Privacy Policy

Last updated: January 2024

Introduction

At mirage-rider, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide

When you use our services or contact us, we may collect:

• Name and contact details (email address, postal address)
• Information about your pet (name, breed, age, health conditions, dietary requirements)
• Service preferences and booking history
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or search terms used

How We Use Your Information

We use your personal information to:

• Provide and manage our pet care services
• Communicate with you about bookings and your pet's care
• Respond to your enquiries and requests
• Improve our website and services
• Comply with legal obligations
• Send service-related communications

Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to provide our services to you
• Legitimate interests: Processing necessary for our business operations, provided this does not override your rights
• Consent: Where you have given specific consent for certain processing activities
• Legal obligation: Processing required to comply with applicable laws

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in operating our business (subject to confidentiality agreements)
• Professional advisers (accountants, legal counsel) when necessary
• Regulatory authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client records for seven years following your last interaction with us.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. When such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

mirage-rider
47 Willow Gardens
Reading, Berkshire
RG1 4PQ

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.